NDIS POLICIES

NEW CLIENTS

Before your appointment, you will receive a "pre-check form" linked to your SMS reminder. Please complete this form prior to your appointment to ensure the safety of your treatment and to help our clinicians prepare for your visit. If you haven't filled out the form beforehand, you will be required to do so upon arrival at the clinic before proceeding with your treatment. To keep up with any medical changes, you will receive this form before each appointment at Horsham Contour Clinic.

As a new patient, a continence assessment is necessary. We also need to analyze the factors contributing to your concerns. Please make a list of the product names and brands you use on your skin, and bringing them with you will be helpful. This way, we can check ingredient labels and provide the best advice.

If you are a new client, we kindly ask you to arrive 10 minutes earlier for your appointment to complete the necessary forms. In case of lateness, we reserve the right to shorten your treatment time to ensure punctuality for our clinicians' next client. A consultation is required for all clients. While we aim to perform your treatment on the same day as the consultation, our clinicians may recommend an alternative treatment if they identify any specific medical conditions or prescribed medications that could compromise your treatment outcome.

Thank you for your cooperation and understanding. We look forward to providing you with exceptional care and service at Horsham Contour Clinic.

PRE + POST CARE PRODUCTS

New Paragraph

PREPAID TREATMENTS

New Paragraph

APPOINTMENT REMINDERS

We will send you a notification reminder via SMS and email 48 hours before your scheduled appointment. We understand that you may need to change your booking occasionally, and we kindly request a minimum of 24 hours notice so that we can offer that appointment to another patient. If you provide sufficient notice (24 hours), you will not lose your booking deposit or prepaid treatment. To cancel or change your appointments, please call the clinic on 0484 507 489 or email info@horshamcontourclinic.com.au.



This policy confirms your commitment to attending the scheduled appointment and protects Horsham Contour Clinic's interests in the event of late cancellations or no-show appointments. Please note that cancellations via social media platforms will not be accepted.

CANCELLATIONS

We understand that your time is valuable, and we strive to respect it. To provide the best experience for all our clients, we have implemented a strict 24-hour cancellation policy. If you cancel or miss your appointment within 24 hours, the booking fee will be forfeited. If you have prepaid for a treatment without a booking fee, the prepaid treatment will be considered the cancellation fee.

PAYMENTS

To secure your appointment at our skin clinic, a $100 non-refundable booking fee is required. This fee will be deducted from the total cost of your treatment on the day of your appointment. By booking an appointment, you acknowledge and agree to this policy. We understand that unforeseen circumstances may arise, so please provide at least 24 hours' notice if you need to reschedule or cancel your appointment.



At Horsham Contour Clinic, we accept all major card payments except AMEX. We do not accept bank cheques. All appointments performed on the day must be paid in full. If you fail to pay for your treatment or products on the day or leave the premises without paying or informing the therapist, you will be banned from the clinic, and all future appointments will be cancelled. In such cases, Horsham Contour Clinic reserves the right to pursue legal action. Please note that all credit and debit card payments will incur a 1.9% surcharge.

PRIVACY

Horsham Contour Clinic Pty Ltd provides services to users in Australia. Our Privacy Policy helps explain our information practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy.
 

BOOKING CONFIRMATION

After successfully booking your appointment, you will receive a confirmation email. Please remember to check your spam folder as well.

ACCOMPANYING GUESTS

You are allowed to bring a maximum of one additional person to accompany you during your appointment.

CANCELLATIONS / RESCHEDULES 

To avoid forfeiting your booking fee, kindly provide a minimum of 24 hours' notice before the scheduled start time of your appointment if you need to cancel or reschedule.

CHILDREN

At Horsham Contour Clinic, we prioritize the experience and safety of all our clients. To maintain a peaceful treatment environment, we kindly request that children not be bought to your treatment. Please note that our staff members are unable to provide care for your children while you undergo treatment. If you bring children to your appointment, you may be asked to reschedule.

TOP-UPS

Please note that top-up treatments are not available for free or at a discounted price.

TREATMENT SUITABILITY

If you are pregnant, breastfeeding, under 18 years of age, or have undergone invasive dental work within the past two weeks, you are not eligible for treatment.

TREATMENT RISKS

It is important to be aware that all procedures carry some level of risk. During your appointment, our team will discuss these risks with you in detail. Please consider your personal circumstances before proceeding with the treatment.

We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact us.